Frequently asked questions

Choose the point, dates and vehicle, then prepare your request in four steps. You send it by e-mail (or phone) with its reference; we reply by e-mail to confirm availability.

You book a category. If the model is unavailable, an equivalent one is provided at no extra cost.

Yes: they depend on duration and season. The rates shown are October 2026 rates and are confirmed in our reply.

At handover, in cash, by Visa or Mastercard in the main driver’s name. There is no online payment.

A deposit payment may be requested after we accept the booking; its amount and method are given to you then.

Both. Prices are in euros and can be shown in dirhams at a fixed €1 = 10 DH.

An amount held on your card at handover, depending on the vehicle (€500 to €11,000), matching the excess.

Yes: halved from 3 days, or to zero from 7 days on some vehicles, for a daily supplement shown on each vehicle.

21 on the departure date, with a licence held for at least one year.

Driving licence, bank card in the main driver’s name, passport or national ID card.

Same level at return as at handover; the rule is confirmed in our reply. Mileage is unlimited.

No, driving is limited to Morocco.

Our agent waits for you at the terminal exit with a sign bearing your name, day or night, according to your booking. The exact meeting point is given in the confirmation.

Give your flight number in the request: the handover follows your booking, day or night.

Write to contact@1servicecar.com with your reference. Cancellation is free up to 48 hours before pick-up; the exact window is confirmed in our reply.